Your Privacy Our Top Priority

Welcome to win88. This Privacy Policy explains how win88 collects your personal information, what it is used for, and how it is kept secure. By using the win88 website or app, you are considered to have accepted this Privacy Policy.

We believe transparency is the foundation of trust. Our support team is always on hand if you have any questions.

Some information is collected to keep the win88 platform running smoothly. This falls into two categories — what you provide directly and what is collected automatically through your usage.

Information you provide directly:

• Your name, mobile number, and date of birth provided at registration.
• A copy of your National ID card or passport submitted for identity verification.
• The mobile number linked to your payment method (not your full account details).
• What you write in support chat or via email.
• Information you provide when participating in promotions or surveys.

Automatically Collected Information:

• IP address and device type (for security purposes).
• Browser type and operating system.
• A log of when you logged in, how long you played, and which games you played on the platform.
• Data from cookies and similar tracking technologies.

Win88 uses your information solely to operate the platform and improve your experience. We never use any data for unnecessary or unethical purposes.

• Account Management: To create, maintain, and secure your account.
• Transaction Processing: To process deposits and withdrawals accurately.
• Customer Support: To resolve your questions or complaints.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Age Verification: To ensure no one under the age of 18 is using the platform.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: To analyze and improve the overall user experience.
• Relevant Communications: To send you promotional offers with your consent.

Win88 servers are hosted in data centers with advanced security infrastructure. All data is stored in encrypted form and backed up regularly.

• Active Account Information: Retained for as long as your account remains active.
• Closed Account Data: May be retained for up to 5 years for legal and regulatory requirements.
• Transaction Records: Retained for a minimum of 3 years for dispute resolution purposes.
• Support Chat: Retained for up to 1 year after the issue is resolved.

Once the retention period expires, or upon request, win88 securely deletes or anonymizes your data so that your identity cannot be recovered.

Win88 keeps third-party data sharing to an absolute minimum. Your information may only be shared in the limited circumstances outlined below:

• Payment Processor: Only the necessary information shared with bKash, Nagad, or Rocket to complete your transaction.
• Law Enforcement: In compliance with valid legal orders or court directives.
• Regulatory Authority: Mandatory disclosure for licensing or compliance purposes.
• Security Auditor: A contracted third party engaged to audit the security of the platform.

In all such cases, win88 ensures that the relevant party is contractually bound to uphold our privacy standards before any data is shared.

The win88 platform uses several types of cookies. Cookies are small text files stored in your browser that help the platform remember your preferences.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain win88 platform features.

As a win88 user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

The win88 platform is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If anyone under the age of 18 has registered an account and we become aware of it, that account will be closed immediately and all collected data will be permanently deleted.

If a parent suspects their child has registered on win88, please contact our support team immediately. We will take prompt action.

Win88 may update this Privacy Policy from time to time, due to changes in law, the introduction of new services, or improvements to our security measures.

• You will receive an in-account notification before any significant changes take effect.
• The "Last Updated" date will always be displayed at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to any changes, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch:

• Email: [email protected]
• Live Chat: Live chat support available directly after logging into the platform.
• Response Time: Typically within 24–48 hours.